Albert Heijn

Future Sprint

Five agile teams, five different roadmaps, no shared direction. The Future Sprint format brought them together around near-future scenarios, concrete enough to build on and ambitious enough to matter.

2022

Agile works well for iteration. It is less good at asking what you are iterating toward. At Albert Heijn, individual squads were moving fast on their own tracks but there was no shared language for what the future of the product could look like.

I developed a workshop format based on Design Sprints, adapted to work across teams. Starting as an experiment to consolidate design topics across squads, it grew into a repeatable process for near-future thinking that was grounded enough to feed directly into the backlog.

Role: UX Design Lead / Methods: Design Sprint (adapted), facilitation, concept prototyping, customer validation

Five sprints in total, three highlighted here: the future of list-making, the future of POS, and the future of wallet. Every concept was built by the team and tested with customers.

Albert Heijn

As UX Design Lead at Albert Heijn I focused on the gap between what agile teams deliver and what customers actually experience. AH.nl as a destination worth visiting, not just using. And a sprint format that helped teams think beyond the next ticket.

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